Q. What happens if there is bad weather or I want to cancel?

A. Deposit is lost unless you call 24 hours in advance to cancel.

Q. How much is the deposit?

A. Deposit is 20% of the total price.

Q. Is delivery free no matter the distance?

A. Delivery is free under 20 miles. Anything over 20 miles, is a $60 flat rate fee.

Q. What do I do if unexpected rain or wind occurs in the midst of the rental?

A. Safety first! Ensure that everyone calmly exit the unit(s). Once vacant, unplug the electricity and allow the unit to deflate. Once the weather has passed, plug back in and allow the unit time to fully re-inflate. Don’t be alarmed if you see a “bubbling” effect. Remember, inflatables are porous to allow air to pass through the vinyl. The bubbles are a combination of air, water and a non-toxic cleaning agent. If the unit is wet, have an adult dry the interior with a towel. Once dry, the rental can be used again.

Q. When will you deliver?

A. Day before the event or early morning of the day the event occurs. More information regarding the delivery, contact the company. 

Q. Do I have to rent for the entire day?

A. The rental is up to 8 hours. No matter the duration of the event, the price stays stagnant. 

Q. Do I need to be there when you deliver?

A. An adult must be present at the time of setup to ensure proper setup location and contract signature. Our driver will review all safety procedures and setup details. If you need an exception considered, you must have the exception specified in the rental agreement. If our driver is unable to deliver prior to your event because an adult is not present, we cannot guarantee that they will be able to return within any reasonable time.

A. While it may not be required for you to be present at time of pickup, you are contractually responsible for the rented equipment. Be sure that the equipment is in a safe, accessible location for our driver at time of pickup.

Q. Do you set up in parks?

A. We do not set up personal events in parks. For corporate events located in parks it is the customer’s responsibility to acquire the proper permits. In addition to proper permits, you must also ensure access to power and water (if water is required). In the event that we are unable to set up due to lack of permits or resources, your deposit cannot be refunded.

Q. Do I supply my own electrical cord?

A. We supply heavy duty cors.

Q. What if I have a problem in the middle of an event?

A. Call us immediately!

Q. What happens if I damage the inflatable?

A. In the case of damages, you are responsible for all damages. 

Q. My yard is on a hill can we still rent an inflatable?

A. You can only inflate your inflatable on a leveled area.

Q. Do you charge an installation fee?

A. No, installation is completely free.